Buy quicker and easier by calling free on 03301 65 55 55


Faulty Products


Please keep hold of all the original packaging and accessories, then please email us at [email protected].

Handset Battery
Apple 12 Months 12 Months
Samsung 24 Months 6 Months
Google 24 Months 24 Months
Nokia 24 Months 6 Months
Sony 24 Months 6 Months

It’s unlikely that your manufacturer warranty will cover accident damage, you may have to pay for a repair.

iPhone customers benefit from a special care service provided by Apple directly.

Please call the Apple customer service department on 0800 107 6285 or visit this website to troubleshoot your problem. If there are any problems, please get in touch with us.

If you’ve had your phone for more than 30 days…
You benefit from a manufacturer warranty, which means you may be able to get any faults repaired for free. To do so, please contact your manufacturer directly.

Samsung - 0330 726 7864 or online
Google - Contact online
Nokia - Contact online
Sony - 0370 523 7237 or online

If you’ve had your phone for less than 30 days…
We’ll exchange it free of charge if we can identify a manufacturer's fault. Please email us at [email protected].

We’ll exchange it free of charge if we can identify a manufacturer's fault. Please email us at [email protected].