How To Return Your Mobile Phone | MobilePhonesDirect

Help Menu

Step 1: Prepare Your Device

iPhone

1) Sign out of iCloud.
Go to Settings > iCloud, scroll down and tap Sign Out. In iOS 7 or earlier, tap Delete Account. Tap Sign Out once again, then Delete from My iPhone, and finally enter your password.

2) Erase and reset your iPhone.
Go to Settings > General > Reset, then tap Erase All Content and Settings

Android

1) Remove Google Account and any manufacturer (e.g. Samsung or Huawei) accounts.
Samsung: Settings > Cloud and Accounts
Others: Typically in Settings > Accounts

2) Erase and reset your device.
Samsung: Settings > General Management > Reset > Factory Data Reset
Others: Typically in Settings >

For instructions for your specific device Google “factory reset [phone name]”

Step 2: Package Your Return

Please use appropriate packaging to protect the mobile phone, as you will be liable to cover the cost of any damage to it.

Use the brown cardboard box you received the phone in or another sturdy box, padded so the phone doesn’t move around inside

Put a return address on the box (please also include your order number on the box)

Put your contact name, address and telephone number inside

Seal securely

How to Return Your Phone

Step 1: Prepare Your Device

iPhone

Android

Step 2: Package Your Return

Step 3: Post Your Return

Data allowance range

Cost increase

Data allowance range	Cost increase
Lower or equal to 4GB	£1.00
Greater than 4GB, less than 100GB	£1.25
Greater or equal to 100GB	£1.50

Data allowance range	Cost increase
Lower or equal to 4GB	£1.00
Greater than 4GB, less than 100GB	£1.25
Greater or equal to 100GB	£1.50